Gyre9 LLC (doing business as G9EV) acquired JuiceBar's hardware designs, parts inventory, and manufacturing capability. JuiceBar directed their service portal to us. We provide hardware support, parts, and field service for all JuiceBar Gen 3 stations. Contact us at support@g9ev.com.

G9EV did not assume JuiceBar's warranty obligations. JuiceBar dissolved as a company, and their warranties ended with them. However, G9EV can service your station, provide replacement parts, and perform repairs — these are billed as paid service, not warranty claims. If you have an active service contract through a network provider like AmpUp or EV Connect, check with them about coverage.

Unfortunately, service plans purchased from JuiceBar were obligations of that company, which has dissolved. G9EV did not acquire those financial obligations. For networking/data plan concerns, contact your current network provider (AmpUp, EV Connect, EV+, or SkyCharger). For hardware service, G9EV can provide paid support. We understand this is frustrating and will work with you on fair pricing.

That notification directed JuiceBar customers to G9EV for ongoing hardware support. You don't need to take immediate action unless your station has an issue. If you need service, parts, or want to discuss ongoing support, contact support@g9ev.com with your station serial number(s).

Yes. We stock all JuiceBar Gen 3 replacement parts including controllers, power meter boards, charging cables, SIM modules, RFID readers, and wall mounting brackets. We provide both remote and on-site service depending on the issue.

We work directly with installers and electrical contractors. Contact us to establish a service relationship. We can provide parts, technical documentation, controller passwords for maintenance, and support coordination for your install base.

This is the most common issue we see. Try these steps first:

1. Power cycle the unit — Turn off the breaker for 30 seconds, then turn it back on. Wait 3–5 minutes for the station to reconnect.
2. Check the LED status lights — Green means ready, red/cycling means a fault exists.
3. If it doesn't come back online after a power cycle, the issue is likely a SIM card, cellular modem, or network configuration problem. Contact G9EV support with your station serial number (found on the unit label, format: JB3.0-2-XXXXXX or G9EVL32D-XXXXX).

Intermittent connectivity is usually caused by:

• Weak cellular signal at the installation location
• SIM card failure — SIM cards degrade over time and may need replacement
• Modem hardware issue — the Sierra Wireless modem may need to be replaced
• APN configuration — the Access Point Name settings may need to be updated after a network transition

G9EV can ship a replacement SIM or modem and walk you through installation, or dispatch field service.

Green lights mean the station hardware is functional but not communicating with the network backend. This is almost always a SIM/modem/APN issue. Contact G9EV — we'll check the OCPP logs and determine whether you need a SIM replacement or APN reconfiguration.

• Sierra eSIM deactivation — Some Sierra Wireless modems with eSIMs were deactivated during the JuiceBar transition. These need to be reconfigured with new SIM cards.
• Network migration — If your stations were recently migrated between networks (AmpUp, EV Connect, SkyCharger), they may need modem reconfiguration.
• Site power event — A breaker trip or power surge can take out multiple units. Check your electrical panel.

A solid or flashing red LED indicates a hardware fault. Common causes:

• Power meter board failure — the most common hardware fault. The internal power meter has failed and the board needs replacement.
• Internal error — a controller fault that may resolve with a power cycle, or may require a controller replacement.
• Connector/cable fault (CCID) — damage to the J1772 connector or charging cable sensor.
• Undervoltage — insufficient input power, which may be an electrical supply issue rather than the charger itself.

Power cycle first. If the red light returns, contact G9EV with your serial number and a photo of the LED status.

This means the internal power metering board has failed and is not registering energy delivery. The meter board will need to be replaced. Contact G9EV for a replacement part — this is a field-swappable component.

Each port on a dual JuiceBar station has its own controller and power meter. If one side faults while the other works, the faulty side likely needs a controller or meter board replacement. Contact G9EV with the serial number and specify which port (left/right) is affected.

• Meter value not increasing — The power meter board is not registering energy flow, causing the network to terminate the session. Requires a power meter board replacement.
• Connectivity drops — The modem loses connection during the session. The station may need a modem reconfiguration or better cellular signal.
• Undervoltage — If site power drops below the minimum threshold, the charger will fault. Check your electrical supply.

G9EV stocks all JuiceBar Gen 3 and G9EV parts:

• Controllers (network-enabled and standalone)
• Power meter boards
• Charging cables (J1772, various lengths)
• Cellular modems (Sierra Wireless)
• SIM cards
• RFID readers
• Wall mounting brackets
• Enclosure keys
• Complete enclosures

Yes. Contact G9EV with your serial number and shipping address. We can send replacement keys for your enclosure.

Email support@g9ev.com with:

1. Your station serial number (JB3.0-2-XXXXXX or G9EVL32D-XXXXX)
2. Description of the issue and which part you believe needs replacement
3. Photos of the unit and any visible damage
4. Your shipping address

We'll confirm the required part and provide pricing and lead time.

JuiceBar's original network platform no longer operates. Most stations have been transitioned to AmpUp. Options include:

• AmpUp — the primary network partner for JuiceBar/G9EV stations
• EV Connect — supported via OCPP
• SkyCharger — supported via OCPP
• EV+ — the successor to activateEV
• Standalone/free-use ("dummy mode") — remove networking and allow anyone to charge for free

Contact G9EV if you need help transitioning your station to a new network or converting to free-use mode.

Yes. G9EV can convert your networked station to "dummy mode" — free-use with no app or payment required. This involves a configuration change and potentially removing the Sierra modem. Contact us with your serial number and we'll provide instructions or arrange the conversion.

Controller passwords are provided to verified station owners and authorized service technicians. Contact G9EV support with your serial number and proof of ownership (purchase order, install documentation, or property management verification). Passwords are not provided to the general public.

OCPP (Open Charge Point Protocol) is the industry standard for EV charger communication. JuiceBar Gen 3 stations support OCPP 1.6J. This means your charger can connect to any OCPP-compliant network provider — you're not locked into a single platform.

APN (Access Point Name) configuration is required when switching SIM cards or cellular providers. G9EV can provide the correct APN settings and walk you through the process, or reconfigure remotely if the station is accessible.

Contact your network provider (AmpUp, EV Connect, etc.) to register the station on their platform. You'll need:

• Station serial number
• Installation address
• OCPP station ID (usually the serial number)

If you need help with the hardware setup or SIM activation, contact G9EV.

Yes. We can assist with commissioning new or previously undeployed JuiceBar units, including controller configuration, network setup, SIM activation, and testing.

G9EV works directly with installers and electrical contractors. We can provide:

• Technical documentation and wiring diagrams
• Controller passwords for configuration
• SIM cards and network setup assistance
• Parts for repair and replacement

Email support@g9ev.com to establish a service relationship.

Yes. G9EV provides field service for issues that can't be resolved remotely or by shipping parts. This includes complex hardware replacements, multi-station troubleshooting, and new installation commissioning. Field service is billed and may include travel and lodging costs depending on location. Our primary service area is the tri-state area (CT, NY, NJ). Service outside this region is available but will incur additional travel expenses.

• Remote resolution: SIM replacement (shipped to you), APN reconfiguration, network transition, controller password resets, OCPP configuration guidance.
• Parts shipped to you: Charging cables, meter boards, controllers, modems, SIM cards, keys — your local electrician can install.
• Field service required: Complex multi-unit failures, units unresponsive to power cycling, physical damage assessment, new installation commissioning.